driveway customer service

December 6th, 2014

driveway customer service

We at Drive-Cote Ltd are aware of the bad reputations some driveway companies have developed.

In a very basic and manual industry, it is all to easy for a  business  to not realise they are only as good as their worst workman.  If your  worst is workman is exemplorary  then your  recommendations and work should be exemplorary!

We have obtained a job this week that we very nearly did not get.

We had  quoted on this concrete driveway in Nottingham back in October.  This fairly large area had a block paved edge and the client was looking to resurfacing the area excluding the edge.  This was to be cleaned prior to the installation.  Our client tells us that they liked our product and were quite happy with Simon’s approach, however they chose to go with the competitor – may be price and/ or availablity  i.e our  waiting list – we did not ask. As they say competition is good and you can’t win them all.  However 2 months down the line the client has decided to give us the job to complete.  As a matter of interest and as we pride ourselves on our driveway customer service, we asked why they did not follow through with the other company.  (See our previous post for a really bad example)

 

They explained that the other company actually started the works.  However after starting to clean the edgings, they then started to push to have the existing concrete removed and actually got quite aggressive about it.  Our client was not swayed by the pushiness of the contractor.  The reason he had chosen resin bonded stone was because

  • it was less disruptive
  • could be completed in a day
  • was anti slip and inhibited weed growth
  • did not affect existing levels
  • and used the existing surface

We at Drive-Cote like to pride ourselves on driveway customer service.

  • we always try to be on time
  • we never knowingly over price
  • we like to think we are clean and tidy in our work
  • and offer value for money.
  • civility and politeness cost nothing.

Customer service is key in our business and should be for any business.  We have an added advantage that with over 15 years experience in the trade and in dealing with people ( not just customers).

If you want honest and friendly advice (free) fair and competitive pricing then call us for a chat. 01623 623986  Derbyshire, Mansfield, Shirebrook, Okeaskey, Glapwell, Bramley Vale,  Mansfield Woodhouse free no obligation quotes.  Concrete, tarmac imprinted concrete. Path patio or driveway we can help.


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